This Privacy Policy applies to transactions originating in European Union countries.
We know that your trust is one of our most valuable assets. Our goal is to deliver access to financial services through innovation and superior customer service while ensuring your privacy is protected. To safeguard the information shared with us, we are commited to following the Safe Harbor privacy principles which are administered by the U.S. Department of Commerce under the Safe Harbor program. These principles can be found by visiting their website at http://export.gov/safeharbor/.
Our Partners and Affiliated Companies use the following sources to collect nonpublic personal information about you: information you provide on applications or other forms; information about your transactions or experiences with our Partners and Affiliated Companies, or others, for example, your account balance, transaction history, parties to transactions, card usage, and account related mobile phone usage, and; information received from third parties, including government agencies and consumer-reporting agencies, for example, your national identification number and credit history.
We may disclose aggregate information about you and former customers to third parties with whom we may have a joint marketing agreement, or companies who perform marketing services on our behalf. This includes all information collected directly or indirectly from you.We do not sell your information to any outside organization without your consent. We may disclose your information among companies within our corporate family (related or affiliated companies), which may include financial service companies (such as banks, retail financial service providers and mobile payment providers) or nonfinancial companies (such information aggregation providers or credit bureaus).We may disclose your information to related or affiliated companies that perform services for us, such as issuing prepaid Cards, providing Card associated Mobile Phone services, verifying customers’ identities, taking customer calls, processing your transactions, preparing your account statements, and providing software for us. We may also disclose your information to unrelated companies that perform these services for us. Except as described above, we limit the release of your information. In addition to providing you the opportunity to opt out of marketing offers, we release information only by your request or when we are required to do so by law or other regulatory authority. When a court order or subpoena requires us to release your information, we notify you promptly so you have the opportunity to exercise your legal rights. The only exception to this is when we are prohibited by law from notifying you or due to a court order, or in cases where fraud, money laundering and/or criminal or illegal activity is suspected.
You have the opportunity to choose (opt out) whether your personal information is to be disclosed to a third party or to be used for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized by you. You may remove your name from any list that we use for mail, telephone or online marketing at any time. To opt out or remove your name call Customer Service toll free at 0800-0800-06 or email customerservice@reveurope.com.
We are committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. We will provide ways to give you reasonable access to your information in our database to review, update, or correct as applicable. You can request access to your personal information or help us maintain accurate records by informing us of changes or modifications to your personal information. Call Customer Service toll free at 0800-0800-06 or email customerservice@reveurope.com. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. We will retain personal information we have collected only for the time period needed for business purposes or as required by the corresponding regulatory authorities and we will ensure secure destruction thereafter.
We have strict standards of security and confidentiality. We use the latest technologies and business strategies and have security systems and procedures in place to protect the integrity and privacy of your information. We limit the use of your information to those employees, agents or contractors who we believe have a legitimate business purpose to access your information. We maintain physical, electronic and procedural safeguards that comply with or exceed federal standards to keep your information safe. We require companies working for us to protect your information. They agree to use it only to provide the services we ask them to perform for us.
For questions or complaints about this Privacy Policy or if you feel that your privacy may have been violated based on the Safe Harbor privacy principles, please write to us at: MPOWER Labs, Inc. ATTENTION Compliance Department, MPOWER Labs 601 N. Lamar, Suite 300, Austin, TX 78703. Or you may call toll free at 0800-0800-06 or email customerservice@reveurope.com and ask for the MPOWER Labs, Inc. Compliance Department. We will investigate your question or complaint and respond to you within ten business days from the day we hear from you. If you are not satisfied with our response, the independent recourse mechanism we use for dispute resolution is the American Arbitration Association. You can reach them by calling 1-800-925-0155 or by visiting their website at http://www.adr.org/.
We may change or replace this Privacy Policy at any time. If we make material changes, we will post our new Privacy Policy at the www.mpowerlabs.com website. Should we merge with or be acquired by another company, this Privacy Policy shall survive any merger or acquisition and will continue to be in force unless amended by the acquiring entity.
When you perform fund transfers or payments using your Card associated Mobile Phone, the number of your Mobile Phone or a user identification name may be required to be displayed to the other party to the transfer/payment. Your Card number will never be displayed to the other party nor will any of your other information be displayed. Any user of the Card associated Mobile Phone who collects or divulges information of other users without their consent will be deemed to be in violation of their Card Account Agreement. Should you enter into a payment involving a merchant for the sale of goods, your shipping address will be delivered to the merchant, upon your approval.
When you browse our websites or request pages, we automatically collect certain technical information about your visit. Examples of this standard type of information include the type of Internet browser you use, the files you request and the domain name and country from which you request information. We use this type of technical information to make our website function correctly, to better understand how visitors use our website and to improve the website, its contents and functionality to meet your needs. As part of our efforts to protect customers from fraud, this information is also used to assist in authenticating who you are when you access the website. Some of our web pages may contain “cookies”, or data which is sent to your web browser and stored on your computer. The purpose of these “cookies” is to allow our server to recognize you as a customer if you return to the website using the same computer and browser. In the event you do not wish to receive such cookies, you usually may configure your web browser to not accept cookies or to notify you if a cookie is sent to you. You are free to decline cookies if your web browser permits, but you may not be able to use all the features and the functionality of our websites.